1. General Policy

Galaxy Travel Ltd acts as an intermediary between customers and airlines. All flight bookings are subject to the fare rules and refund policies of the respective airline.

Refund eligibility depends on:

• The type of ticket purchased
• The airline’s fare conditions
• The timing of the cancellation request

Some tickets may be non-refundable.

2. Refundable vs Non-Refundable Tickets

Non-Refundable Tickets

Most discounted and promotional fares are non-refundable.

In such cases:

• Only applicable government taxes (if allowed by the airline) may be refundable.
• Service fees charged by Galaxy Travel Ltd may be non-refundable.

Refundable Tickets

If your ticket is refundable under airline rules:

• Refunds will be processed after receiving approval from the airline.
• Airline cancellation penalties may apply.
• Fare differences and administrative charges may be deducted.

3. Voluntary Cancellations (Customer-Initiated)

If you wish to cancel your booking:

• Cancellation requests must be submitted via email at [email protected]
• Refunds are subject to airline fare rules
• Additional administrative fees may apply

Refund timelines depend on the airline and payment provider.

4. Involuntary Cancellations (Airline-Initiated)

If the airline cancels your flight due to:

• Operational reasons
• Schedule changes
• Government restrictions

You may be entitled to:

• A full refund, or
• Alternative travel arrangements (as offered by the airline)

Refund processing remains subject to airline procedures.

5. Refund Processing Time

Once approved by the airline:

• Refunds are processed to the original payment method
• Typical processing time: 7–21 business days
• Some airlines may take longer depending on their internal processes

Galaxy Travel Ltd is not responsible for delays caused by airlines or financial institutions.

6. Service Fees

Galaxy Travel Ltd may charge a service or administrative fee for:

• Booking cancellations
• Amendments
• Manual refund processing

Service fees are generally non-refundable unless otherwise stated.

7. No-Show Policy

If you fail to board your flight (“no-show”):

• The ticket may become non-refundable
• Future segments of the booking may be automatically cancelled by the airline
• Refund eligibility will depend strictly on airline rules

8. Duplicate or Failed Payments

If a duplicate payment or technical error occurs:

• Please notify us immediately at [email protected]
• Verified duplicate transactions will be refunded after investigation

9. Chargebacks & Disputes

If a chargeback is initiated without prior contact:

• The booking may be suspended
• Future services may be restricted
• We reserve the right to provide booking records and transaction proof to the payment provider

We encourage customers to contact us first to resolve any concerns.

10. Exceptional Circumstances

In cases of:

• Medical emergencies
• Bereavement
• Extraordinary circumstances

Refund consideration may be submitted to the airline with supporting documentation. Approval remains at the airline’s discretion.

11. How to Request a Refund

To request a refund, please contact:

[email protected]

Include:

• Booking reference
• Passenger name
• Reason for cancellation

Our team will review and respond within a reasonable timeframe.

12. Policy Updates

Galaxy Travel Ltd reserves the right to amend this Refund Policy at any time. Updated versions will be published on this page with a revised effective date.